Privacy Policy

Information we collect

  • Personal Identifiable information:  This includes information such as contact information that allows us to respond to your requests; preferred email and the information you provide in online web forms and email. This information is used to respond to your requests, communicate with you, provide you with better service.
  • Device logs:  When submitting support requests or providing feedback, we may collect device logs.  These logs may contain device specifications and error logs which are used to resolve your support and feedback requests.
  • Auto-collected information (web logs). Our web server automatically recognizes the Internet domain and IP address from which you accessed our web site, the date and time of your visit, and the pages you visited on our site, the demographic and location origin point, as well as information automatically forwarded by your browser. This information is used to help us understand aggregate uses of our site, track usage trends, and improve our services. Web logs may also be used for system problem monitoring and maintenance.
  • Cookies are small text files that many web sites transfer to users' hard drives to enable the site to deliver personalized services or to provide persistent authentication. The information contained in a cookie typically includes information collected automatically by the web server and/or information provided voluntarily by the user. The user controls, via the computer’s operating system, whether cookies will be accepted and, if so, how they will be handled (for example, deleted or saved). Our web site uses cookie technology. If the user blocks cookies, however, this will not affect the functionality of this site.  We also place cookies on your computer using Google Analytics, a Google, Inc service.  This cookie is used to monitor pages visited, along with the ability to display banner advertisements to you when you are not on our website.  You may choose to opt-out of Google's use of cookies by using Google's Analytics Opt-out Browser Add-on.

How we use the information we collect

General inquires and feedback, which may contain your name and device related information, are used for providing responses.  Support request inquiries, which may contain error logs and device related information, are used for the purposes of resolving errors and support requests.  

Last Modified 12/19/2017